Have you ever had that colleague who is just so good at managing her emotions that she is able to keep herself intact and act gracefully in a stressful situation? Or how about that colleague that is able to stay calm during conflicts in a project and find great solutions for the team?
Moreover, these colleagues also take criticism well, use it to improve their productivity or performance, and are also able to sense the emotional needs of others. Because of these qualities, these people are usually the ones who thrive in the company and become successful in their careers.
So what do they have that others might not have? Emotional Intelligence.
What Is Emotional Intelligence?
Emotional Intelligence (EI) is that “something” in our personalities that make others want us to be on their team. It’s what gets us favours when we ask for help, answers when we have questions, and what helps us get through difficult situations more easily compared to people who quickly get angry or upset.
According to Drs. Travis Bradberry and Jean Greaves, founders of global consultancy TalentSmart, the world’s number one provider of emotional intelligence products and services, Emotional Intelligence is “your ability to recognise and understand emotions in yourself and others, and your ability to use this awareness to manage your behaviour and relationships.”
So what has EI got to do with job success? A lot!
Before EI made its big entrance into the corporate and academic worlds, it was uncontested that IQ was the main driver of success in any career. But as this research from TalentSmart shows, EI is directly linked to performance and explains 58% of success in all types of jobs. Also, 90% of top performers showed high EIs and outperformed those with the highest IQs. EI is critical factor that separates successful people from the rest of the pack.
Do You Have Emotional Intelligence?
So now that you know how important EI is to your professional success, how do you know if you have it?
According to psychologist, Daniel Goleman, there are 5 things we can check to know if we have EI:
- Self-Awareness – people who have high EI are self-aware, meaning they know and understand their emotions and, therefore, do not let these take over their rational decision-making. They are also able to take an honest look at themselves and know their strengths and weaknesses.
- Self-Regulation – this is the ability to control your emotions. You basically think before you act. Self-regulation is vital for those situations at work where your behaviour could seriously affect your reputation. For example, when a project you really like gets rejected or cancelled; when a customer snaps at you; when you’re overworked, and so on.
- Motivation – wanting to do something and actually doing it are two different things. For people with high EI, they are able to push and discipline themselves to really act and do things to achieve their goals. They are productive, adjust well to changes in the company, and are very effective in whatever tasks they do.
- Empathy – this is the ability to recognise and understand the viewpoints and feelings of other people around you even if they may not be obvious. This is a very important part of EI because with empathy, you can better manage relationships at the workplace. People with high EI avoid stereotyping others, have better listening skills, and are not quick to judge people.
- Social Skills – People with good social skills means they are excellent communicators—they’re easy to talk to and can effectively manage disputes. They are also team players who, instead of focusing on their own success, help others develop and contribute to the team. Needless to say, these social skills are very important for building and maintaining business and personal relationships and, therefore, very essential for success.
We all know that IQ is the measurement of intelligence, but EI is that other important aspect that we need to work on. If we have high EI, we have the skills to better relate to others and work on achieving our goals, which of course, are factors that strongly will impact our job success.All content is produced and published by IMPACT! Brand Communications.